Company Details and Policies
This website is brought to you by Ecotec Renewable Energy Limited.
The company’s registered office is:
Dobles Lane Industrial Estate, Holsworthy, Devon, EX22 6HN, United Kingdom.
The company’s registered number is 07476686.
Environmental Policy
Ecotec Renewable Energy Limited is committed to continuosly seeking environmental improvement and in leading our industry in minimising the impact of its activities on the environment.
The key points of our strategy to achieve this are:
• Minimise waste by continuously evaluating operations and ensuring they are as efficient as possible.
• We accept responsibility for the harmful effects its operations may have on both the local and global environment and is committed to reducing them.
• Actively promote recycling both internally and amongst its customers and suppliers.
• Implement a training programme for its staff to raise awareness of environmental issues and enlist their support in improving the Company’s ongoing performance.
• Promote our product range to minimise the environmental impact of production, distribution and end-user operation.
• Meet or exceed all the environmental legislation that relates to the Company.
PRIVACY POLICY
We take the privacy of our website users very seriously. We ask that you read this Privacy Policy ('the Policy') carefully as it contains important information about how we will use your personal data. For the purposes of the Data Protection Act 1998, Ecotec Renewable Energy Limited ('we' or 'us') is the 'data controller' (i.e. the company who is responsible for, and controls the processing of your personal data).
This Privacy Statement sets out the privacy policies and practices for Ecotec Renewable Energy Limited and its subsidiaries and affiliates (collectively, "Ecotec Renewable Energy Limited") with respect to the collection, use and disclosure of personal information in connection with www.ecotec-heatpumps.com (the "Site"). By submitting your information you consent to the use of that information as set out in this policy.
This Privacy Statement may be updated by Ecotec Renewable Energy Limited giving reasonable notice of the revised terms (including by e-mail or by posting on the Site), and this Privacy Statement may be supplemented or modified by agreements entered into between Ecotec Renewable Energy Limited and an individual from time to time. Continued use of the service will signify that you agree to any such changes.
In this Privacy Statement, "personal information" means any information about an identifiable individual, as further defined under applicable laws.
Collection of Personal Information
The Site's registration form requires users to give us contact information (such as name and email address) and other information that is used by Ecotec Renewable Energy Limited to provide services. Ecotec Renewable Energy Limited uses the customer contact information from the registration form to send the user information that he or she has requested regarding the Site or regarding services offered by Ecotec Renewable Energy Limited.
Contact information provided may be used to contact customers when necessary. We collect customers' financial information (such as account or credit card numbers) to bill the user for products and services, but retain this information only as required to process the transaction and for as long as may be required by law.
Demographic and profile data is also collected at the Site. We use this data to tailor each visitor's experience at the Site, showing the user content that we think he or she might be interested in, and displaying the content according to the user's preferences.
Ecotec Renewable Energy Limited's online surveys ask visitors for contact information (such as email addresses) and demographic information (such as postal code, age, or income level). Traders use contact data from our surveys to send user's information about our products and services. Users may opt-out of receiving future mailings (see the Opt-Out section below).
Ecotec Renewable Energy Limited may use customer information for additional purposes that may be identified at or before the time that the information is collected. Ecotec Renewable Energy Limited also uses information from customers for accounting and transaction completion purposes.
Disclosure of Personal Information
Ecotec Renewable Energy Limited may disclose certain personal information as follows:
• to third party service providers and to affiliated entities in order to carry out work on behalf of Ecotec Renewable Energy Limited,
• to law enforcement agencies for the purposes of investigating fraud or other offences, or
• to legal, financial, and other professional advisors or in connection with the sale or reorganisation of all or part of its business or operations.
Except as provided above, Ecotec Renewable Energy Limited will not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the individual or as required or permitted by law.
Cookies and IP Addresses
Ecotec Renewable Energy Limited uses your IP address to help gather broad demographic information about our users, diagnose problems with our server, and administer the Site. The Site may use cookies to keep track of your membership tools. A cookie is a small bit of information that a Web server can store temporarily within your browser. A common use of cookies is to store information entered into a form so it does not need to be re-entered on subsequent visits.
Links
This Site contains links to other websites, such as websites providing information resources designed to inform site visitors. Ecotec Renewable Energy Limited is not responsible for the privacy practices or the content of such websites. Please ensure you review the privacy policies of the websites that you visit.
Security
Ecotec Renewable Energy Limited protects against the loss, misuse and alteration of personal information with security measures appropriate to the sensitivity of the information. However, it is possible that any information transmitted via the Internet may be intercepted by unknown third parties.
Opt-Out
When appropriate, users of the Site are given the opportunity to (i) opt-out of receiving communications from us, (ii) remove their information from our database, or (iii) elect to no longer receive services from us. If you wish to opt-out of receiving further communications, please contact Ecotec Renewable Energy Limited's privacy officer (the "Privacy Officer") by email or phone using the contact information provided: info@ecotecre.co.uk. Users of this Site may contact the Privacy Officer to modify or correct any of their personal information that is under our control. An individual may also direct a written complaint regarding compliance with this Privacy Statement to the Privacy Officer and, within a reasonable time upon receiving the written complaint, the Privacy Officer will conduct an investigation into the matter. Within a reasonable time of concluding the investigation, the Privacy Officer will inform the complainant whether the complaint will be allowed or denied. If the Privacy Officer allows the complaint, Ecotec Renewable Energy Limited will take appropriate measure necessary to rectify the source of the complaint.
Your rights
You have the right, subject to the payment of a small fee (currently £10) to request access to personal data, which we may process about you. If you wish to exercise this right you should:
• put your request in writing to the contact address below for the attention of the Privacy Officer
• include proof of your identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill)
• attach a cheque in the amount of £10 made payable to Ecotec Renewable Energy Limited
• specify the personal data you want access to, including any account or reference numbers where applicable.
You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right you should:
• put your request in writing
• provide us with enough information to identify you (e.g. username, registration details)
• specify the information that is incorrect and what it should be replaced with.
You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right you should:
• put your request in writing (an email sent to info@ecotecre.co.uk with a header that says 'Unsubscribe' is acceptable)
• provide us with enough information to identify you (e.g. username, registration details)
If your objection is not to direct marketing in general, but to direct marketing by a particular channel (e.g. email or telephone) please specify the channel you are objecting to.
Contact Us
If you have any questions about this Privacy Statement, Ecotec Renewable Energy Limited's privacy practices in connection with this Site, or Trader's collection, use, disclosure, or retention of your personal information in connection with this Site, please contact the Privacy Officer as follows:
Attention: Privacy Officer
Ecotec Renewable Energy Limited
Unit 4 Pennygillam Way
Pennygillam Industrial Estate
Launceston
Cornwall
PL15 7ED
Email: info@ecotecre.co.uk